Ozola

TERMS OF USE

OZOLA ADVISORY LLC

Effective Date: September 1, 2026

Last Updated: September 1, 2026

These Terms of Use ("Terms") govern your access to and use of the Ozola Advisory LLC ("Ozola Advisory," "we," "us," or "our") website located at https://ozolaadvisory.com (the "Site"). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

If you enter into a separate written agreement with Ozola Advisory for consulting or other services (an "Engagement Agreement"), that Engagement Agreement will control with respect to those services, and these Terms will apply only to your use of the Site to the extent not inconsistent with the Engagement Agreement.

IMPORTANT NOTICE: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER. BY ACCESSING OR USING THE SITE, YOU AGREE THAT CERTAIN DISPUTES WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT, AND THAT YOU ARE WAIVING CERTAIN RIGHTS TO PARTICIPATE IN CLASS, COLLECTIVE, REPRESENTATIVE, OR JURY PROCEEDINGS. PLEASE REVIEW SECTION 20, “DISPUTE RESOLUTION; MANDATORY ARBITRATION; CLASS ACTION WAIVER,” CAREFULLY.

1. Who We Are and How to Contact Us

Ozola Advisory LLC

Email: sandra@ozolaadvisory.com

2. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above indicates when these Terms were last revised. Your continued use of the Site after we post changes means you accept the updated Terms. If you do not agree to the changes, you must stop using the Site.

3. Changes to the Site; Availability

We may modify, suspend, or discontinue the Site (in whole or in part) at any time, with or without notice. We are not responsible if all or any part of the Site is unavailable at any time or for any period.

4. The Site and Intended Use

The Site is primarily informational and intended to provide general information about Ozola Advisory and our Services. The Site is not an e-commerce site and does not provide a client login portal or payment processing functionality (unless and until we state otherwise).  You may use the Site only for lawful purposes and in accordance with these Terms.

5. No Professional Advice; No Legal Advice

The content on the Site is provided for general informational purposes only. It is not intended to be, and should not be construed as, legal advice, tax advice, accounting advice, or any other professional advice. You should consult qualified professionals regarding your specific circumstances.

Ozola Advisory may provide human resources consulting and advisory services through separate engagements. Nothing on the Site creates an advisor-client relationship, employment relationship, attorney-client relationship, or any other professional relationship. Any relationship for Services begins only after a written Engagement Agreement is executed by the parties.

6. Eligibility; Use by Businesses; International Users

The Site is intended for use by businesses and business representatives. By using the Site, you represent that you are at least 18 years of age and have the authority to accept these Terms on behalf of yourself and, if applicable, the organization you represent.

The Site is operated from the United States. We make no representation that the Site or Content is appropriate or available for use in all locations. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

7. Privacy

Our collection and use of personal information through the Site is described in our Privacy Policy, available at https://ozolaadvisory.com/privacy. By using the Site, you acknowledge that you have reviewed the Privacy Policy.

8. Electronic Communications

By using the Site or communicating with us electronically (for example, by email or through a web form), you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

9. Intellectual Property and License

The Site and its contents, including text, graphics, logos, icons, images, audio clips, video, downloads, and compilations (the "Content"), are owned by or licensed to Ozola Advisory and are protected by intellectual property and other laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your internal business purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download (except where a download is expressly made available), store, or transmit any Content without our prior written consent, except as permitted by law.

Ozola Advisory and related names and marks are trademarks or service marks of Ozola Advisory. You may not use our trademarks without our prior written permission.

10. Prohibited Activities

You agree not to, and will not attempt to:

  • Use the Site in any way that violates applicable law or regulation.
  • Use the Site to transmit or facilitate unsolicited promotional materials, spam, or other solicitations.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Scrape, crawl, harvest, or collect information from the Site using automated means without our prior written consent.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Site except to the extent such restriction is prohibited by law.
  • Impersonate or attempt to impersonate Ozola Advisory, an Ozola Advisory representative, or any other person or entity.

11. Communications Through the Site; No Confidentiality

If you contact us through the Site (including through forms, scheduling links, or email links), you understand that communications transmitted over the internet may not be secure.

Unless we have entered into a written confidentiality agreement with you (such as a mutual non-disclosure agreement) or an Engagement Agreement that includes confidentiality terms, we cannot and do not promise that information you submit through the Site will be treated as confidential.

You agree not to submit sensitive personal information or confidential business information through the Site unless we specifically request it through secure channels.

12. User Submissions and Feedback

If you provide comments, feedback, suggestions, or other submissions to us ("Feedback"), you grant Ozola Advisory a perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, and otherwise exploit the Feedback for any lawful business purpose, without compensation to you. Feedback is provided on a non-confidential basis.

13. Third-Party Links and Services

The Site may contain links to third-party websites, plug-ins, or services (for example, social media platforms such as LinkedIn). We do not control and are not responsible for third-party content, policies, or practices. Your interactions with third parties are governed by their terms and privacy policies.

14. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that defects will be corrected. We do not warrant that the information on the Site is accurate, complete, reliable, or current.

15. Use of Artificial Intelligence

Ozola Advisory may use artificial intelligence systems, machine learning models, automated analytical tools, and similar technologies (“AI Systems”) in connection with the Site and, where applicable, in the delivery of certain Services.

Nature of AI Systems

AI Systems may be used to assist with research, drafting, summarization, analysis, workflow automation, data organization, or internal efficiency. AI Systems operate using probabilistic methods and may generate outputs that vary in accuracy, completeness, tone, or reliability.

AI-generated or AI-assisted materials (“AI Output”) are tools intended to support human review and professional judgment. AI Systems do not replace professional analysis or decision-making.

Client Responsibility for Review and Implementation

You are solely responsible for:

  • Reviewing and evaluating any AI-assisted content before relying on it;
  • Determining whether AI Output is appropriate for your organization’s circumstances;
  • Ensuring that policies, employment practices, or compliance decisions based on AI Output are independently validated where necessary.

Ozola Advisory does not independently verify every factual, legal, or regulatory statement generated by AI Systems unless expressly agreed in writing.

Regulatory and Ethical Considerations

Laws governing artificial intelligence, automated decision-making, employment practices, and data processing continue to evolve. You acknowledge that:

  • The regulatory status of certain AI technologies may change;
  • Use of AI-assisted materials may implicate employment, discrimination, privacy, or bias-related considerations;
  • You are responsible for ensuring that your organization’s use of any AI-assisted work product complies with applicable law.

No Automated Decision-Making on Behalf of Clients

Unless expressly agreed in a written Engagement Agreement, Ozola Advisory does not use AI Systems to make final employment, hiring, termination, compensation, or other workforce decisions on behalf of clients. AI Systems are used as support tools only.

AI System Providers

Certain AI Systems may be provided by third-party vendors. Ozola Advisory selects vendors in its discretion and may change providers from time to time. The internal functioning, training methodologies, and model architecture of third-party AI Systems are outside of Ozola Advisory’s control.

Data Submitted to AI Systems

You agree not to submit confidential or sensitive information through publicly available AI interfaces unless authorized under a written Engagement Agreement. Where AI Systems are used in connection with client engagements, such use will be subject to applicable contractual confidentiality and data protection obligations.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL OZOLA ADVISORY OR ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OZOLA ADVISORY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE AMOUNTS PAID BY YOU TO OZOLA ADVISORY FOR SERVICES IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

Some jurisdictions do not allow certain warranty disclaimers or limitations of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Ozola Advisory and its members, managers, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • your access to or use of the Site;
  • your violation of these Terms; or
  • your violation of any rights of a third party, including intellectual property, privacy, or other proprietary rights.

18. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or if we otherwise determine it is necessary to protect the Site, our business, or others. Sections that by their nature should survive termination (including Sections 9 through 21) will survive.

19. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except that the arbitration agreement in Section 20 is governed by the Federal Arbitration Act.  Except where prohibited by applicable law and subject to Section 20 (Dispute Resolution; Mandatory Arbitration; Class Action Waiver), any action or proceeding permitted to be brought in court, including an action to compel arbitration, confirm, enforce, modify, or vacate an arbitration award, or pursue an Excluded Claim, shall be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction and venue in those courts.

20. Dispute Resolution; Mandatory Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT AND LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF FROM US.

Informal Resolution. Before initiating any arbitration or other legal proceeding, you agree to first contact Ozola Advisory at sandra@ozolaadvisory.com and provide a written description of the dispute, including your name, contact information, the nature of the dispute, and the relief requested. Ozola Advisory and you agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days after such notice is received. If the dispute is not resolved within that period, either party may commence arbitration as set forth below.

Agreement to Arbitrate. Except for the “Excluded Claims” described below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Content, any communications through or relating to the Site, or your access to or use of the Site, including any dispute concerning the breach, enforcement, interpretation, applicability, validity, scope, formation, or enforceability of these Terms or this arbitration agreement, shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”).

Rules; Arbitrator; Seat. The arbitration shall be administered by AAA in accordance with its Commercial Arbitration Rules then in effect, except that if AAA determines that its Consumer Arbitration Rules and Mediation Procedures are required to apply to a particular dispute, those rules shall apply to that dispute. The arbitration shall be conducted before a single neutral arbitrator. The seat and place of arbitration shall be New York County, New York, unless the parties agree otherwise or the arbitrator determines that a remote, telephonic, or documents-only proceeding is appropriate under the applicable rules. The arbitration shall be conducted in English.

Federal Arbitration Act. This arbitration agreement evidences a transaction involving interstate commerce and shall be governed by and interpreted under the Federal Arbitration Act, 9 U.S.C. § 1 et seq. To the extent state law applies, the law identified in the “Governing Law” section of these Terms shall apply, without regard to conflict-of-laws principles. 

Authority of Arbitrator. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, or validity of this arbitration agreement or these Terms, including any claim that all or part of this arbitration agreement or these Terms is void or voidable, except that any dispute concerning the validity or enforceability of the class action waiver below shall be decided by a court of competent jurisdiction and not by the arbitrator.

Class Action Waiver. YOU AND OZOLA ADVISORY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, consolidated, private attorney general, or representative proceeding, except to the extent this limitation is prohibited by applicable law.

Excluded Claims. Notwithstanding the foregoing, either party may bring an action in a court of competent jurisdiction for: (a) claims that qualify for small claims court; (b) claims seeking temporary, preliminary, or permanent injunctive or other equitable relief relating to actual or threatened infringement, misappropriation, or misuse of intellectual property, confidential information, data, or the Site; (c) claims relating to unauthorized access to or interference with the Site; or (d) any claim that may not lawfully be required to be arbitrated.

Relief; Award. The arbitrator may award any relief that would be available in court on an individual basis, subject to the limitations and exclusions in these Terms. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Fees and Costs. The parties shall bear arbitration fees and costs as provided by the applicable AAA rules. Each party shall bear its own attorneys’ fees and costs unless an award of attorneys’ fees or costs is authorized by applicable law, the applicable AAA rules, or another provision of these Terms.

Jury Trial Waiver. TO THE EXTENT ANY DISPUTE IS PERMITTED TO PROCEED IN COURT RATHER THAN ARBITRATION, YOU AND OZOLA ADVISORY EACH WAIVE ANY RIGHT TO A JURY TRIAL.

21. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire Agreement. These Terms and any documents expressly incorporated by reference constitute the entire agreement between you and Ozola Advisory regarding your use of the Site.

22. Contact Us

If you have questions about these Terms, please contact us at sandra@ozolaadvisory.com.